We generally despatch your orders within 1-3 business days

Delivery Times:

• North Island: 1-3 business days
• South Island: 1-5 business days. 
• Rural addresses: Please allow up to 2-3 additional working days for delivery

Shipping for orders above $150 within New Zealand is free.

Standard shipping is $10.

Once your order has been processed, you will receive a shipping confirmation email that includes a link to your tracking number.

Please allow up to 2 business days for the tracking code to become active. Kindly note that we do not ship to PO Boxes, so please ensure you provide a valid street address for delivery.

Currently we ship within New Zealand only.

You can return items within 30 days of receiving your order.

The item must be in its original condition:

• Unworn
• Undamaged
• In the original packaging

You’ll need the receipt or proof of purchase.

To start a return, please contact us at info@mistory.co.nz and we will provide instructions on how to send your item back.

Once the return is accepted, and the item is returned and accepted, you will be given a store credit in the form of a code.

**Important**:

• Earrings cannot be returned due to hygiene regulations
• Samples, sales items, gifts with purchase, personalised items cannot be returned
• Refunds are provided only if the item is deemed faulty and cannot be replaced

Exchange Process:

To exchange an item, contact us at info@mistory.co.nz. Once your return is accepted, you’ll be issued a store credit in the form of a code.

Store Credit:

You can use the store credit on a new purchase, including a different size or style. The store credit expires after 12 months.

Pricing Differences:

If the new item costs more than the original, you may need to pay the price difference. If the new item costs less, the difference will be issued as store credit.

  - Earrings and earring accessories (due to hygiene regulations, no exceptions can be made)

  - Gifts with purchase

  - Personalised items

  - Samples

  - Sale items (unless deemed as faulty)

Refunds:

Refunds are only available for faulty items. Once we receive and inspect your return, we will notify you if your refund is approved. If approved, we will process your refund within 10 business days to your original payment method.

Refund Process:

Please allow additional time for your bank or card provider to process the refund.

Issue with Refunds:

If you haven’t received your refund after 15 business days, contact us at info@mistory.co.nz

Our jewellery is made from 925 sterling silver and plated with thick 14K gold or rhodium plating (1-2 microns for most of the items).

All pieces are nickel-free, ensuring they last longer and remain stunning with proper care.

While our pieces are made with durable materials such as sterling silver and thick gold or rhodium plating, exposure to water can cause the plating to wear off more quickly.

To keep your jewellery in the best condition, we recommend removing it before swimming, showering, or engaging in any water activities. Always ensure your jewellery is completely dry before storing it. Proper care will help maintain the beauty and longevity of your Mi Story pieces.

More detailed Care Guidelines you can find HERE

Keep it Clean: Clean your jewellery regularly with a soft, lint-free cloth to remove dirt and oils. Avoid abrasive materials to prevent scratching.

Avoid Harsh Chemicals: Keep your jewellery away from cleaning products as well beauty products and perfumes. Remove your pieces before swimming, bathing, or cleaning.

Moisture Control: Moisture can damage the plating. Avoid wearing your jewellery during water activities, and ensure it’s completely dry before storing.

Proper Storage: Store your jewellery in a dry, cool place, away from sunlight and moisture. Consider using a jewellery box or pouch to protect it from scratches and tarnishing.

While we hope you have a smooth experience with our jewellery, we understand that some individuals may have sensitivities to certain metals or plating materials used in the production process.

If you have a known jewellery allergy or sensitivity, we strongly recommend consulting a healthcare professional before making a purchase. In these cases, it’s best to choose hypoallergenic options and avoid jewellery made from non-solid gold or silver materials.

Please note, it is your responsibility to ensure the items you purchase are suitable for your skin, especially if you have a known allergy or sensitivity. As a result, we cannot accept returns or exchanges for items purchased despite a pre-existing reaction to metals.